At TAS Floor and Supplies (“TAS Floor”, “we”, “our”, or “us”), customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we strive to make the return process as simple and transparent as possible.

1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused condition and packaging.

• The return must be initiated within 14 days of the delivery date.

• A valid proof of purchase (receipt or order number) must be provided.

2. Non-Returnable Items
Certain items are non-returnable, including:

• Custom or special-order products

• Clearance or final sale items

• Products that have been used, installed, or damaged after delivery

3. Return Process
To initiate a return, please contact our customer service team at [insert contact email or phone number]. Once your return request is approved, we will provide detailed instructions, including the return address and any applicable return authorization numbers.

4. Shipping Costs
Customers are responsible for all return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 5–10 business days.
Please note: Original shipping fees are non-refundable.

6. Exchanges
We do not offer direct exchanges. If you need a different item, we recommend initiating a return and placing a new order.

7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement or full refund at no additional cost.

Contact Us
If you have any questions about our Return Policy, please contact us at:
📧 [email protected]
📞 289 652 3300